Support
This page is the support information for the CarVee iOS app. It covers the questions we are most often asked, and how to reach the developer.
Contact
PRABHDEEP AULAKH
CarVee
Melbourne, Australia
Support email: deepaul781@gmail.com
Write to this address for help with CarVee, subscriptions, account deletion or privacy requests. We aim to reply within a few business days.
Manage or cancel a subscription
CarVee Premium is billed by Apple. To change or cancel auto-renewal:
- Open the Settings app on your iPhone.
- Tap your name, then tap Subscriptions.
- Select CarVee and follow the on-screen instructions.
You can also open subscription management from Settings inside CarVee, where that control is shown. Deleting the app or a CarVee account does not cancel a subscription.
Plans, when offered, are monthly at AUD $3.99 and yearly at AUD $29.99, each with a 14-day free trial for eligible new subscribers. The App Store may show a localised price in your country. Full terms are in the Terms of Use.
Restore purchases
If you reinstall CarVee or get a new iPhone, open the subscription screen or Settings in the app and tap Restore purchases. Use the same Apple ID that you used to subscribe.
Sign in with Apple
Signing in is optional. CarVee uses Sign in with Apple as its only third-party sign-in method. You can use the app and subscribe without an account. A sign-in is only needed if you want cloud-synced playlists, favorites, library items, history and preferences.
If Sign in with Apple fails, confirm that you are on a signed-in Apple ID, that two-factor authentication is enabled, and that you have a network connection, then try again.
Delete your account
To delete your CarVee account and the server-side data linked to it:
- Open CarVee and go to Settings.
- Scroll to the bottom and tap Delete account.
- Confirm Delete permanently.
This deletes your account, sessions, favorites, watch history, library, playlists, preferences and AI messages. It does not cancel an App Store subscription. More detail is in the Privacy Policy.
Voice search and location warnings
The microphone is used only after you start voice search, Hey CarVee, or My Mood. You can withdraw permission in iOS Settings › CarVee.
Location is used only on the device, while a video plays, to warn the driver if the vehicle appears to be moving. Location is not stored. You can withdraw permission in iOS Settings › CarVee.
Driving safety
Watch video and use visually demanding features only when the vehicle is lawfully parked, or only as a passenger, and only where the law, Apple and your vehicle allow it. Never let the app distract the driver. Follow all road rules.
Legal
Privacy Policy
Terms of Use
Apple Licensed Application End User Licence Agreement